Dear Mr. Sopkin,

     As this year draws to a close, I would be remiss if I didn't take the time to thank you and your staff for the outstanding job that was done on our recently completed alarm system on 12/11/09.  This is our first alarm system and the command center is very user friendly.  Due to our family experiencing a recent "break in", we were very anxious in getting the system installed in a timely manner.

     The (3) technicians that handled the installation were extremely professional, courteous and answered my numerous questions about the system.  The employees were Danny, Aaron and Ramon.  You are very fortunate to have such fine employees on staff.  As soon as they arrived on site, they reviewed the locations of the many devices with me and swiftly completed the work.  Once installed, Danny was patient and instructed me on the primary command center features.

     We couldn't be happier with our choice for an alarm system, as our short list of companies was between Mijac and Protection One.  Given both the affordability of your monitoring service, along with the quality of the componets of the system, it was a "no brainer" in giving the nod to Mijac.  Hopefully, as a result, we'll never have to experience another burglary.

     Keep up the great job and I wish nothing but the best for you, your company and its many ourstanding employees.  Take care.

Sincerely,

 About a year ago, the local alarm company executive and fellow employees decided to add another service - in addition to installing an anti-burglary system - that would contribute to their victimized customers' emotional well-being. In cooperation with Foothill Psychological Associates Inc., the company gives clients a certificate good for a free counseling session upon the purchase of a Mijac alarm system. Certificates are valued at $150, and must be used within 30 days after an alarm system is purchased. To get the perk, it will run a customer anywhere from $700 to $3000 to install an alarm depending on its sophistication. Only 11 percent of single-family homes are rigged with home security devices, Sopkin said - a fact that keeps burglars in business. "I think any form of visible security pushes a burglar to go to the next door," Sopkin said. Mijac installers have issued about 20 certificates thus far. The incentive gets the company new customers, and attracts some potentially long-term clients for Upland based Foothill Associates, Sopkin said. But the customer also receives a benefit, he said. " The user gets the peace of mind" Michael Geffen, a clinical psychologist for Foothill Associates, said a "debriefing" process is used to treat the victims of robberies, break-ins or holdups - the latter being most common to banks or retail outlets. The key is getting people to talk about their feelings and relive the incident if possible, he said. Most post-trauma reactions can be cured by a single visit to the psychologist's office, Geffen said. Cases that can't be immediately reconciled are those in which victims are suffering severe trauma, usually rooted in personal problems that developed prior to the crime itself, Geffen said. We do debriefings for a lot of different places," he said. "We do this for banks, fire departments, police." Mijac's counseling session offer is one of several innovative services in place at the company, according to Sopkin. The company's business creativity was recognized earlier this month when the alarm executive was named small businessman of the year by the Upland Chamber of Commerce. Another good Samaritan program at Mijac helps stranded motorists who have yellow-and-black company logo stickers affixed to their vehicles. Under the "Helping Hands" program, Mijac employees receive a $100 reward when they stop to help a disabled motorist displaying one of the stickers.

Thank you for such wonderful, progessional security service since we moved to Rancho Cucamonga. I recommend you highly. Very truly yours,

Chris & Danny: Great crew, Great service!

"Steve Smith represents great customer service and Mijac should be honored to have Steve as an employee".

Charles called to compliment our Service Tech, Ed, saying that Ed was soooo nice and thorough best tech they've had in their 25 years with us!

I just wanted to let you know that I consider your Technician, Ed Ireton, to be one of the best (and perhaps the best) representatives who has visited our house over these many years.  He is not only proficient, I believe that he is extremely knowledgeable in his trade.

... Of course, your company is the best in the business and people like Ed are a big part of the reason.  I also compliment you on running the business in such a fine style all of these years and, especially, considering the "big-hitters" in your competition.l

Chris Colvin, Thanks for the fast excellent service.

Just want to say THANK YOU to you (Mike O'Neill) and also Richard!! Richard is very professional in performing his function.